Contact Us – Katanaspin Support & Editorial Team
Start playingReach the adgenie.co.uk editorial team
Questions about our content, corrections or suggestions land at [email protected]. We handle enquiries about what appears on this site – our Katanaspin articles, how we present the facts, and what we've covered or left out. Expect a reply within 48 hours during weekdays.
This inbox does not process account registrations, deposits, withdrawals or bonus claims. For those, the channels below connect you directly to the operator.
Get help with your account
Our support team assists with registration, deposits, withdrawals, bonuses, verification and technical problems. When you write in, include the email registered to your account, the approximate time the issue occurred, and any reference number or error message shown on screen. That detail allows the first reply to be useful rather than a request for more information.
The operator runs support around the clock via chat or email. Reach them at [email protected] – the address connects you to the team that can see your account, check your transaction history, and action a withdrawal or verification request.
What to expect when you contact us
Editorial enquiries sent to [email protected] receive a reply within two working days. Account and transaction questions sent to the operator's own support address typically see a response within a few hours, though verification reviews and withdrawal approvals can take up to 72 hours depending on the checks required.
Before writing in about a withdrawal delay, check whether identity verification is still pending – the operator carries out KYC procedures at the first withdrawal and may request a selfie with your document if your passport or utility bill is not in the Latin or Cyrillic alphabet. Phone verification is also used as part of the process.
Responsible gambling and taking a break
If gambling is no longer entertainment, free and confidential support is available in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day at gamcare.org.uk. BeGambleAware offers online chat, tools and self-assessment at begambleaware.org.
Self-exclusion through GamStop blocks access across all UK-licensed sites for a period you choose, from six months to five years – set it up free at gamstop.co.uk. We offer loss limits, daily deposit limits, wagering limits and self-exclusion tools directly within your account settings.
Complaints and escalation
If an account issue remains unresolved after contacting the operator's support team, ask for the complaint to be escalated internally. Document each exchange – the date, the reply you received, and what action was promised. That record becomes essential if you later need to involve the licensing authority or a third-party dispute service.
The operator holds a Curacao Gaming Authority licence with reference number OGL/2024/1546/0828. Licensing enquiries and unresolved disputes can be directed to the regulator through the channels published on their official site.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.